Feedback Survey, TFL Correspondence, Page 1 of 3
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Thinking about your most recent contact with us
Yes
No
Did we resolve your query to your complete satisfaction?
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Did we resolve your query to your complete satisfaction?
*
Yes
No
We are sorry we could not resolve your query. Do you understand what we will do next?
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We are sorry we could not resolve your query. Do you understand what we will do next?
*
Yes
No
Now thinking about the person you dealt with, how satisfied are you that they were:
Extremely dissatisfied
Extremely satisfied
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Polite?
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Extremely dissatisfied
Extremely satisfied
Polite?
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Friendly?
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Extremely dissatisfied
Extremely satisfied
Friendly?
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Helpful?
*
Extremely dissatisfied
Extremely satisfied
Helpful?
*
Knowledgeable?
*
Extremely dissatisfied
Extremely satisfied
Knowledgeable?
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And how satisfied are you that:
Extremely dissatisfied
Extremely satisfied
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We understood your specific enquiry?
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Extremely dissatisfied
Extremely satisfied
We understood your specific enquiry?
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That the information provided was clear, personalised and easy to understand?
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Extremely dissatisfied
Extremely satisfied
That the information provided was clear, personalised and easy to understand?
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That the information and response provided will make your future journeys easier?
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Extremely dissatisfied
Extremely satisfied
That the information and response provided will make your future journeys easier?
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